The construction of an info-communication system as a catalyst for organizational transformations

During the seminar organised by Dicen-IdF (Paris), CIMEOS (Dijon), IMS-Rudii (Bordeaux) et Préfics (Rennes) the 26th march 2019, I did a short presentation about the following subject

This research conducted within an energy sector organization brings together both an info-communication device and a Collective Intelligence (Lévy, 1997) in order to question the organization’s digital transformation. Our communication proposal is an analysis of a case of co-construction of an info-communication device based on the usage patterns (Rabardel, 2005) of future users in order to produce an instrument. The analysis of info-communication devices, an information system in this case, linked to the deployment of information technology in social practices and professional activities through ICT leads us to consider that the study of the technique amounts to questioning the activity of users, their interactions and the actions they undertake (Flichy, 2003). We then find the triad: “individual – technique – organization” (Bernard, 2000, p. 36) where technique plays the role of mediator between the individual and the organization (Agostinelli, 2009).
The project presented is a support to question the organization, test hypotheses, work on the production of theoretical elements and this in a qualitative approach (empirical and inductive) that is driven by a desire to understand the functioning of a phenomenon through a dive into its constituent mechanisms. Thus, throughout our observation, we wished to question the ability of a community to question its practices in order to codify them in a technical tool and thus to participate in the transformation of its activity.

Short bibliography

Agostinelli, S. (2009). Comment penser la médiation inscrite dans les outils et leurs dispositifs. Distances et Savoirs, 7, 355–376.

Bernard, F. (2000). Le lien communicationnel en organisation. Sciences de La Société, 50/51, 25–45.

Fichez, E. et Varga, R. (2009) « Construction d’un environnement numérique : la collaboration concepteurs / usagers », in Sidir, M. (éd.) La communication éducative et les TIC, épistémologie et pratiques. Paris : Hermès Lavoisier, p. 77‑99.

Flichy, P. (2003). L’innovation technique. Paris : La Découverte.

Lévy, P. (1997). L’intelligence collective : Pour une anthropologie du cyberspace. Paris : La Découverte.

Granjon, F. et Denouël, J. (2011) « Penser les usages sociaux des technologies numériques d’information et de communication », in Denouël, J. et Granjon, F. (éds.) Communiquer à l’ère numérique : regards croisés sur la sociologie des usages. Paris : Presses des Mines, p. 7‑43

Guyot, B. (2006) Dynamiques informationnelles dans les organisations. Paris : Lavoisier.

Guyot, B. (2013) « Place et enjeux de l’information dans les organisations », in Clavier, V. et Paganelli, C. (éds.) L’information professionnelle. Paris : Lavoisier, p. 199‑217.

Rabardel, P. (2005). Instrument, activité et développement du pouvoir d’agir, in Lorino, P. et Teulier, R. (éds.), Entre connaissance et organisation : l’activité collective. Paris : La Découverte, p. 251–265.

Riccio, P.-M., Bonnet, D. et Perelman, J. (éds.) TIC et innovation organisationnelle. Paris : Presses des Mines.